Once your order has been placed, you will be emailed within 2 business days a production schedule that outline dates for submitting wording, proofing, production and shipping.
Proofing : You will receive a digital proof based on production schedule.
There is a maximum of 2 proofs....additional proofs will cost $30...so please make all changes before approving. Once final proof has been approved your order will go into production based on production schedule given.
Assembly and Due Date : Date based on production schedule. If you need your order before the date given on your production schedule, please email us. All invitations take a minimum of 2 1/2 weeks to complete upon final approval.
**Please email or call us if you need assistance with color selections**
Please make sure you have read all the details pertaining to the product you are purchasing. Shipping dates are listed. All products are shipped via USPS. Refunds are only given on damaged items caused by us. If USPS damages or loose your product they are responsible for full reimbursement. All our products are insured via the USPS.
Please make sure you make the correct color selections from our color swatches before checking out. If for any reason you hit the wrong color swatch, please send us an email or give us a call within 24hours. These invitations are made to order...so it will be hard to change colors after we have started the design process.
Production schedules are emailed within 48 business hours. If you should not receive one, please email or call us. Your production schedule is based on the dates that you provide when ordering. However, the minimum time to produce our invitations is 2 1/2 weeks after final approval of order. Therefore, we cannot accommodate rush orders at this time. Once you receive your production schedule via email, please make note of the dates that you should have all wording/information to us. If this information is not received by the date given on the production schedule, this will cause a delay in the due dates.
All invitations are shipped via FedX and require signature upon delivery. We are not responsible if you miss your packages. You would need to contact your local FedX center to arrange a pick up. Tracking numbers will be provided.
Due to our invitations being made to order per your specification, all orders are final. There are no refunds given after order has been purchased online. If for some reason you are unsatisfied with the quality of your products, please contact us by calling 404-732-4688 or emailing firstname.lastname@example.org . We will do our best to try and help fix the situation.